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EXTENDED WARRANTY
 
90-Day Warranty

Diamond Harmony is committed to serve our customers with the finest quality jewelry and the highest level of service and customer satisfaction. Because of this, we are pleased to offer a 90-day warranty on all our jewelry.

The 90-day warranty covers the following repairs and services:
 
* Replacement of lost or chipped gemstones and diamonds
* Stone tightening
* Chain & bracelet soldering
* Repair of any prong or damaged mounting
* Re-tipping or smoothing of prongs
* Replacement of damaged earring backs
* Repair of clasp on chains or bracelets
* Repair of damaged shank
* Cultured pearl restringing
 
The 90-day Warranty does not cover jewelry that has been altered or repaired by a store other than Diamond Harmony or its affiliates. This warranty excludes coverage for jewelry that has been damaged as a result of abusive treatment other than normal wear. This plan does not cover theft, mysterious disappearance, or loss of merchandise. This warranty does not cover the cost of shipping to or from Diamond Harmony.

Should your jewelry require service under warranty, follow these steps:
 
1. Contact our customer service department at (800) 898-4622 or via e-mail at repairs@diamondharmony.com to receive your Repair Authorization Number. Once the RP Number has been issued, it will be valid for 7 business days for domestic repairs, or 10 business days for international repairs.
2. You must fully complete the repair form. Upon completion, print and attach the repair form with the item. Click here to print out the REPAIR FORM. (If you have trouble opening the form, you may not have the current version of Adobe Acrobat Reader. Click here to update your Adobe Acrobat Reader)
3. Upon completion of the Repair Form, please return your item with shipping paid, including insurance and a signature confirmation. Please remember to write the Repair Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
4. Ship the repair to:
   
  Diamond Harmony
1212 AVENUE OF AMERICA
16 FL
New York, NY 10036
 
 
1-Year Extended Warranty

Diamond Harmony is committed to providing our customers with fine quality jewelry and the highest level of service and customer satisfaction. We are therefore pleased to offer this one-year Extended Warranty Protection Plan. We take great pride in our jewelry and in providing outstanding repair service, performed by expert jewelers who have been in the industry for over 30 years. When purchasing the Extended Warranty Protection Plan from Diamond Harmony, you will never have to worry.

The Extended Warranty Protection Plan guarantees any necessary repair for your fine jewelry purchase, assuming normal use and conditions. To keep your jewelry as beautiful as the day you first wore it, Diamond Harmony will inspect, clean and refinish your jewelry upon request and at no additional charge.

The Extended Warranty Protection Plan must be purchased within 30 days of your jewelry purchase. The term of the Plan begins 90 days from the initial purchase date (at the end of your free 90-day Warranty) and it is not renewable. You may also cancel the Extended Warranty for a full refund within 30 days of purchasing the plan.
 
WHAT THIS PLAN COVERS:

The Extended Warranty Protection Plan covers the following repairs and services:
 
* Replacement of lost or chipped gemstones and diamonds
* Stone tightening
* Ring sizing up to one full ring size up or down*
* Refinishing
* Re-enameling
* Polishing and application of rhodium
* Re-tipping or smoothing of prongs
* Chain & bracelet soldering
* Chain and bracelet shortening
* Repair of any prong or damaged mountings
* Replacement of damaged earring backs
* Repair of clasp on chains or bracelets
* Repair of damaged shank
* Cultured pearl restringing
   
*Excludes eternity (without sizing bar) and platinum rings
 
WHAT THIS PLAN DOES NOT COVER:

This extended warranty protection plan does not cover jewelry that has been altered or repaired by a store other than Diamond Harmony or its affiliates. This warranty excludes coverage for jewelry that has been damaged as a result of abusive treatment other than normal wear. This plan also does not cover theft, mysterious disappearance, or loss of merchandise. This warranty does not cover the cost of shipping to or from Diamond Harmony.

WHAT IS THE COST OF THIS PLAN:
 
Cost of Item 1 Year Cost of Warranty 2 Year Cost of Warranty 3 Year Cost of Warranty
$0.01 - $99 $20 $40 $60
$100 - $299 $30 $60 $90
$300 - $599 $40 $80 $120
$600 - $899 $50 $100 $150
$900 - $1199 $60 $120 $180
$1200 - $1599 $70 $140 $210
$1600 - $1899 $80 $160 $240
$1900 - $2299 $90 $180 $270
$2300 - $2599 $100 $200 $300
$2600 - $2899 $110 $220 $330
$2900 - $3199 $120 $240 $360
 
WHAT TO DO WHEN YOUR JEWELRY REQUIRES SERVICE OR REPAIR:

Should your jewelry require service under warranty under the Extended Warranty Protection Plan, follow these steps:
 
1. Contact our customer service department at (800) 898-4622 or via e-mail at repairs@diamondharmony.com to receive your Repair Authorization Number. Once the RP Number has been issued, it will be valid for 7 business days for domestic repairs, or 10 business days for international repairs.
2. You must fully complete the repair form. Upon completion, print and attach the repair form with the item. Click here to print out the REPAIR FORM. (If you have trouble opening the form, you may not have the current version of Adobe Acrobat Reader. Click here to update your Adobe Acrobat Reader)
3. Upon completion of the Repair Form, please return your item with shipping paid, including insurance and a signature confirmation. Please remember to write the
Repair Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
4. Ship the repair to:
   
  Diamond Harmony
1212 AVENUE OF AMERICA
16 FL
New York, NY 10036
 
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