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How do I place an Order?

Credit Card:
 
* Visa
* MasterCard
* Discovery
* American Express
 
Credit card orders may also be placed by phone at 1-800-898-4622.
 
PayPal

Diamond Harmony accepts PayPal payments from U.S. residents. As a fraud protection measure, all PayPal accounts must be VERIFIED with a CONFIRMED address.

Products will only be shipped to the PayPal confirmed address, which is the billing address on file with your credit card company. If you would like to ship to a different address, PayPal does provide the option of having an Alternate Address Confirmed. For more information on this, please click HERE.

Please understand that if PayPal does not have your desired shipping address confirmed, we cannot ship to that address. This is in compliance with PayPal's Buyer/Seller protection policies.

Certified Checks

We gladly accept certified checks drawn on US banks. A certified check is issued by the customer’s bank and the funds are frozen by the bank and guaranteed to be available when presented. Orders cannot ship until checks have been paid. Please allow 10 days for processing after check is received.

Merchandise can be held for a maximum of 5 business days pending receipt of check after order has been placed.

International Orders

We welcome international customers; however each country has different procedures, considerations and fees. Unfortunately, because of certain challenges we are not able to ship securely to all destinations.

International customers will receive an email with information pertaining to their specific order. Please be aware that it is not always possible for us to get accurate information regarding duties and other customs fees assessed by the destination country. It is the responsibility of the customer to fully understand all the costs assessed by their own governments.

All international orders over $1,000.00 must be paid by wire transfer. Orders under $1,000 may be paid with credit cards issued by US banks. All payments must be in US Dollars.
 
 
Sales Tax

In accordance with applicable state and local laws, we are required to charge sales tax in localities where diamondharmony.com has operations. Therefore, Sales tax of 8.65% is charged on merchandise only for orders delivered to addresses within the State of New York.
 
 
Backorders / Discontinued Items

Due to the volume of items sold each day, an item may become unavailable. This is rare, but if it occurs, you will be notified promptly in the Check Out section. Please note that your credit card is not charged until after an item has shipped. To find out the availability of a product please call 1-800-898-4622 or send an email to support@diamondharmony.com.
 
 
Credit Card Declines

If you receive a message that we were unable to authorize or charge your credit card. Credit cards may be declined for a variety of reasons. Please contact Customer Service at customerservice@diamondharmony.com or 800.898.4622. We are available from Mo - Fri from 9:30am to 6:00pm EST.  
 
 
Layaway Policy

If you are interested in our Layaway Plan, please fill out the following form here: LAYAWAY FORM. (If you have trouble opening the form, you may not have the current version of Adobe Acrobat Reader. Click here to update your Adobe Acrobat Reader)

DiamondHarmony.com is pleased to offer a Layaway Program, which allows you to pay for your purchase over a period of 90 days without accruing interest charges or price increases. There is no minimum purchase requirement for using our Layaway Program. An initial deposit of 30% of the purchase price is required at the time of the order. Once your initial deposit is received, the merchandise will be reserved for you. Layaway orders are final and non-refundable.

Layaway items can be exchanged for any item of equal or greater value. Custom orders are not eligible for exchanges. Orders can only be customized or resized when they are paid in full. Layaway orders are non-transferable between customers.

You are welcome to make as many payments as you like, and in increments that suit your needs. You may pay off your layaway any time before the due date. We accept all major Credit cards (American Express, Visa, Master Card, and Discover). We do not accept PayPal, money orders or checks for layaways. For every payment you send, you will receive a detailed invoice via e-mail showing the new balance and payment.

On the 60th day of your layaway, you will receive a reminder that you have one month remaining to pay the balance. Once the layaway is paid in full, your item will be shipped and a final invoice will be included.

If the balance is not paid in full by the end of the 90-day layaway period, you will forfeit all payments you have made to Diamond Harmony. In the event of nonpayment or cancellation, all previous payments, regardless of time frame or reason, will be forfeited.
 
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