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THE DIAMOND HARMONY HELP DESK
 
Frequently Asked Questions Ordering Shipping & Delivery Returns & Exchanges
       
- Why are your prices so low?
- Do you ship internationally?
- Are any of your diamonds or gemstones synthetic?
- What is the fastest way to find a particular item?
- Are your product details accurate?
- Can I cancel my order?
- Why should I register or sign-in?
- What if I can't remember my password?
- Are your diamonds conflict free?
- How do I unsubscribe from Diamond Harmony Emails?
- How do I place an order?
- Order Confirmation
- Order Cancellation
- Track Your Order


Payment Policies

- Payment Methods
- Sales Tax
- Backorder / Discontinued Items
- Credit Card Declines
- Layaway Policy
- Order Processing For Delivery
- Domestic Shipping Methods
- International Shipping
- Undeliverable Items
- Change of Address
- Package Refusal
- Package Lost in Transit


Warranty

- 90 Day Warranty
- 1 Year Extended Warranty
- 15 Day Return Policy
- 30 Day Exchange Policy


Jewelry Education

- 4C's
- Diamond Care


Gift Packaging

- View our packaging
 
 

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By Smart Age Solutions