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FREQUENTLY ASKED QUESTIONS
 
Why are your prices so low?

When buying from diamondharmony.com, you are buying directly from the manufacturer. No middle-man means the savings are passed on to you. The GIA COLOR
 
 
Do you ship internationally?

Yes, we do! Choose the International Shipping Option from Shipping Method and depending upon your location, an associated shipping rate will be displayed.
 
 
Are any of your diamonds or gemstones synthetic?

Absolutely NOT! All of our diamonds and gemstones are 100% natural and genuine.
 
 
What is the fastest way to find a particular item?

You can use our convenient, cross-category, keyword search found consistently on the top left of your screen. You can search by item number, manufacturer name or keyword(s) describing the product. You can also use our left-side menus to shop by Product, Collection, Gift Ideas, Material, and Price.
 
 
Are your product details accurate?

We work hard to ensure the accuracy of all product data. Slight variance in the measurements of product details is to be expected. Also, colors may appear differently depending on the computer screen being used, and product images are not-to-scale.

Occasionally, product details may be inaccurately printed. We correct any known errors as soon as we become aware of them. Please note that we are not able to honor erroneous prices. Thank you for your understanding.
 
 
Can I cancel my order?

After you have clicked “Send My Order”, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at 1-800-898-4622.

Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
 
 
Why should I register or sign-in?

Registering saves you valuable time every time you shop at Diamond Harmony. Sign-In to access your account information, save items during shopping, and edit your personal information. Join our mailing list today to receive important Diamond Harmony sale updates and members-only discounts!

To become a registered shopper, click on the "My Account " link located on the top of each page. Then click on “New Customers,” and you will be on your way! Once registered, login to your account by clicking on the "login" link also located on the top of every page.
 
 
What if I can't remember my password?

If you want to login and can't remember your password, click on the Forgot Password link located on the login page. Enter the email address used to register the account, and click the submit button. The system remembers your password and sends it to the email address.
 
 
How do I unsubscribe from Diamond Harmony Emails?

It's easy. At the bottom of all of our advertising supplements, you will find a link to manage your subscription. Or click HERE.
 
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